Frequent questions


You can check the status of your orders in 'My Orders' in your account . If you are not registered, you will have the order information in the email with which you made the purchase.

Also, as soon as your order leaves our warehouses, we will send you an email.

If the estimated delivery time has passed and you still have not received your purchase. Check the status of the order in 'My orders' in your account . If you are not registered, access the 'Orders' section and enter your email and your order number.

You can also see the status of the shipment by entering the tracking number on the website of the transport agency or by calling our customer service. (Tel. 910753157 - 961287246 )

During sales and promotions the delivery time may be longer than usual.

In the event that the items received are different from those purchased or have a defect, you can request an exchange or refund.

Both changes and returns at are totally free. Consult the different exchange or return options in theExchanges and returns section

If you have not received all the items you purchased, check the email with which you made the purchase. If you have not received any email, contact ' Customer Service ' and we will give you an answer as soon as possible.

You can modify your password, address, telephone or payment method at any time by accessing ' My account '

If you don't remember your password, you can recover your password in My Account.

To cancel your account at access ' My Account '. If you cancel your account your order history will be automatically deleted.

Here you have all the information about returns and changes.

Here you have all the shipping information.

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